Terms & Conditions
Welcome to Shadee Global! By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions.
1. Definitions
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The terms:
1.1 “Shadee Global,” “us,” or “we”: Refers to the owner of the website and relevant stakeholders.
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1.2 “You” or “your” refers to each user or viewer of the Website, including customers.
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1.3 “Website” refers to https://www.shadeeglobal.com.
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2. General Terms
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2.1 Product Availability: All products are handmade. Slight variations in color, size, and design may occur. Product availability and prices are subject to change without prior notice.
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2.2 Order Acceptance: Orders placed on the Website are confirmed upon receipt of payment. Shadee Global reserves the right to refuse or cancel orders due to stock unavailability, errors in product descriptions, or other unforeseen circumstances.
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2.3 Payments: All payments must be made through secure payment options available on the Website, including PayPal or mobile money for customers in Kenya.
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3. Use of the Website
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3.1 User Responsibility: By using this Website, you agree to use it only for lawful purposes. Any unauthorized use of the Website may give rise to a claim for damages or be a criminal offense.
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3.2 Content Ownership: All content on the Website, including text, images, and product designs, is the intellectual property of Shadee Global and cannot be reproduced, distributed, or modified without our prior written consent.
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4. Shipping and Delivery Policy
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​At Shadee Global, we strive to ensure that your purchases reach you safely and efficiently. However, the shipment process and associated responsibilities are as follows:
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4.1 Processing Time: Orders are processed within 2-5 business days of payment confirmation.
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4.2 Delivery Responsibility: Once an order has been dispatched, shipment becomes the sole responsibility of the customer. While we facilitate the dispatch and provide tracking information, any issues arising during transit (e.g., delays, damages, or losses) must be addressed directly with the shipping carrier.
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4.3 Shipping Charges: Shipping costs are calculated at checkout based on the weight and destination of the items. Customers are responsible for these charges.
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4.4 Customs and Duties: For international orders, customers are also solely responsible for any applicable customs fees, taxes, or import duties.
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4.5 Tracking Information: Shadee Global provides tracking details for all shipped orders. Customers are encouraged to monitor their shipments and contact the courier for updates if needed.
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We are committed to providing support in resolving shipment-related concerns, but ultimate responsibility lies with the customer and the chosen courier service.
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5. Returns and Refunds
5.1 Returns are accepted for defective items or items that do not match their descriptions. Requests must be made within 7 days of receipt.
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5.2 Refunds are issued to the original payment method within 7 business days of receiving and approving the return.
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6. Update to Terms
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6.1 Shadee Global reserves the right to modify these Terms and Conditions at any time without prior notice. Continued use of the Website constitutes your acceptance of the updated terms.
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​7. These terms of service apply globally and govern the use of the Website.